Aftab Parvez
aftabparvez@icloud.com
- 8121117637 - Hyderabad, India
Work Experience
Freelance Developer / Designer
March 2024 — current
Superteam (Next.JS + React):
Superfast.org (Svelte v4 and v5 + Typescript + LayerChart + D3 +
Firebase + Tailwind):
Community Mentor and Session Lead — Udacity
February, 2018 — March, 2024 (Independent Contractor)
Served as a digital marketing educator, covering a comprehensive
curriculum including Marketing Fundamentals, Content Marketing,
Social Media Strategies, SEO, SEM, Digital Advertising, Email
Marketing, and Marketing Data Analysis across all roles.
Core - Training and Mentorship:
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Session Lead:
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Served as a subject matter expert for Digital Marketing
Nanodegree (MEA — UAE, Saudi Arabia, and Nigeria)
-
Led virtual classrooms for MOOC modules in Digital
Marketing
-
Tutor:
- Provided mentorship to individuals
- Guided students through weekly webinars
-
Ensured students stayed on track for project completion
schedule
-
Project Reviewer:
-
Offered personalized project feedback on each submission
- Answered student questions and provided guidance
Key Projects Supported:
-
"Get Ready to Market" - Business model summaries and target
persona development
-
"Draw Insights from Marketing Data" - Google Analytics data
analysis
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"Marketing Your Content" - Social media organic and paid
strategies
-
"Conduct an SEO Audit" - Website analysis and SEO
recommendations
-
"Evaluate a Google Ads Campaign" - SEM campaign assessment
-
"Plan a Multichannel Ad Campaign" - Display and video
advertising strategies
-
"Market with Email" - Email campaign planning, design, and A/B
testing
Campaign Manager / SME - Accenture Solutions Private Limited
December, 2015 - December, 2017
Core - Product Related:
- Product / Service Area: YouTube - Reserved Ads
-
Responsibilities: Campaign Management - Pre-sales,
Forecasting, Budgeting, Invoicing, Booking, Creative Assets
and Ad Delivery Management, Quality Analysis, Reporting,
Agency / Advertiser Relationship Reporting and Management
Communication and Training:
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Authored canned responses for consulting teams and onshore
team - 120 members
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Led Operational Maturity training sessions for a team of 40
-
Trained and mentored 3 agents on Ad revenue and policy
management
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Trained and mentored 9 agents on end-to-end campaign
management
-
Mentored 2 agents on "Booking and Ad Reservation Tool(BART)"
troubleshooting
-
Led weekly sessions with a team of 40 to share best
communication practices while dealing with Account Managers,
Advertiser and Agency representatives
Process Improvement and Operations:
-
Saved 572 FTE hours per month for the team by requesting
automation by the Robotics Process Automation team - Idea ID:
646675
-
Reduced 1 FTE by eliminating the need for manual reporting
workflow - Idea ID: 770719
- 9 other process improvement ideas implemented / ideated
-
Analyzed automation feasibility and identified savings of 3.33
FTEs
-
Designed and systemized attendance / availability management
for 2 teams - Google Sheets and Apps Script
-
Automated shift assignment, leave eligibility checker,
attendance error reporting(client vs internal), reminder
emails workflow and WTD-MTD-YTD agent availability report
generation
-
Collected data to analyze and recommend improvements in Turn
Around Time / First Response Time, SME query responses and
Time and Motion
-
Created value stream and high level / detailed process maps
Leadership and Management:
-
Served as liaison between Accenture Leadership team and Google
Product Managers in the capacity of an SME for Media Campaign
Management
- Shift Lead for MCM team
Business Process Associate - Revenue Systems Operations / BART
Troubleshooting - Accenture Solutions Private Limited
July, 2015 - December, 2015
Core:
- Product / Service Area: YouTube - Reserved Ads
-
Responsibilities:
-
Managing - Billing and invoice, sales agreements,
advertiser/agency deals, advertiser/agency revenue
(Greentea / Google Relationship Manager)
-
Troubleshooting - Booking, Ad Delivery, Reporting, DFP,
DBM, DCM, Billing and Invoicing and Brand Lift Studies
Training, Leadership and Management:
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One-on-one training sessions with 3 agents to handle DFP Ad
Trafficking and Revenue Management
-
Shift lead / SME for North America and APAC support team
-
Led weekly meetings with the onshore Global Support team to
address escalations from Account Managers and Advertisers
Senior Customer Service Associate - Accenture Solutions Private
Limited
July, 2014 - July, 2015
Core:
-
Product / Service Area: YouTube Paid Content - Movies, TV
Shows, Paid Channels, YouTube Red (Now YouTube Premium /
Music)
-
Responsibilities:
-
Inbound: Pre-sales, purchasing flow and post-sales
customer service
-
Outbound: Address escalations and concerns of dissatisfied
customers
Training, Leadership and Management:
-
Interim Lead - Received team lead mirror award and a delivery
excellence award
-
Upskilling - Training agents offering email / chat support to
handle voice support
-
Reporting and Analysis - Root Cause Analysis - Low Net
Promoter Score and Chat - Quality Analysis
- Queue / Personnel Availability Management
Customer Service Associate - Amazon
June 2013 - March 2014
Core:
- NA / US - Phone, chat and email support for Amazon
Training:
- SME for pilot Amazon-IN team of 6